Problem – Opportunity


One module left to teach then the system fails – this an opportunity!

Delivering SAP (software program for warehouse inventory) training to a group of warehouse employees has been progressing well during this three week training program. The pre go-live training is coming to a close after three weeks, we can all see the light at the end of the tunnel – there is only one more module to teach.

Today seemed to be the day for it all. Many challenges were faced during this particular session, however the one challenge that takes the cake would be the fact that the system failed to load the last module at all. The trainees could simply not access the required areas of the program. Now, Im not one to complain, in fact I am far from it. This has happened before during training and I simply pushed it off to the side and diverted training onto another module that needed to be covered. Not this time though, there were no new module to teach.

I could tell that the trainees were starting to get frustrated, and rightly so, they would be the ones using this system once it was launched. So I decided to tackle the issue head one, there was a problem and it needed to get resolved. I decided to have them solve the issue during the training. What an opportunity for learning I proclaimed!

Problems are everywhere during training, do you take advantage of them for a learning opportunity?

The group, now divided into two, started dissecting the issue and discussing the problem in detail. They digressed into testing, exploring, and presenting possible solutions to each other until eventually both groups came to some conclusions. They not only found what the problem was, but they explored until they discovered two separate work arounds.

This is a success story, an opportunity in training when we were all faced with an issue and resolved it together. The solutions found were all different, yet all correct. Ultimately the  this came from being agile and responsive in the face of adversity. Grappling with a problem presented during a session and using it to our advantage.

A problem faced is an opportunity discovered, use it to enable effective learning.

My key takeaways from today:
1. In training you can be prepared, but nothing will go as you expected it to
2. When a student asks ‘why did that happen?’ don’t shy away from an opportunity to explore it together

Happy learning,

Training Delivery


Date: 31/05/2013

What an amazing opportunity!

Lately I have been conducting training for warehouse employees about to embark on the use of SAP (Inventory management system) for their day-to-day use to record the goods coming in and goods going out. The changes this team have to undertake would be considered extreme to put it kindly. Systems, process, environment – you name it they are having it changed.

My reflection today is based on the awareness I have to advanced facilitation and the tools and techniques I am adopting into my facilitation. In particular the approach to delivery, pedagogy, for these adult learners.

This opportunity I wish to reflect on it the delivery of training over the three weeks before the change is ‘live’ and they must engage in it every day. The intention, as always, is to have the students competent enough to use the program so that they can still manage their key performance indexes (KPI) for stock coming in and stock going out.

I am determined to use my learning from the studies I am undertaking from RMIT to make this the best learning exercise for the staff involved. As you can see from the video I have aimed to incorporate problem based learning and behavioural exercises inside and out of the system to achieve the greatest impact. The determination of my chosen pedagogy from selected from a detailed training needs analysis and learning strategy.

Reflection on my facilitation would warrant to term ‘demanding’ as it takes allot of effort and input from myself as facilitator. However the excitement and results that this approach to facilitation achieves from the trainees demonstrates to me that I am approaching this learning correctly.

Happy learning,